How Can We Help?

Get the support you need to make the most of BillBooky

FAQ

Quick answers to common questions

Email Support

Get help via email within 24h

Live Chat

Coming Soon

Documentation

Coming Soon

Support by Plan

Free Plan

  • • Email support
  • • Response within 48 hours
  • • FAQ access

Starter & Professional

  • • Priority email support
  • • Response within 24 hours
  • • FAQ & documentation
  • • Setup assistance

Enterprise

  • • Dedicated account manager
  • • Response within 12 hours
  • • Phone support
  • • Custom onboarding
  • • Priority feature requests

Common Issues

Can't log in to my account

Try resetting your password using the "Forgot Password" link on the login page. If that doesn't work, contact support at support@dodail.com

Invoice PDF not downloading

Make sure your browser allows downloads. Try clearing your browser cache and cookies. If the issue persists, try a different browser.

How to upgrade my plan

Go to Settings → Billing in your dashboard. Select your desired plan and complete the payment. Your account will be upgraded immediately.

Need to export all my data

You can download individual invoices as PDFs. For bulk export, contact support and we'll help you export your data in CSV format.

Still need help?

Our support team is ready to assist you